1. How long does shipping take？
Our goal is to provide a fast and reliable delivery service. We process your order within 48 hours once we receive it. We operate Monday to Saturday (except Public Holidays). Shipping will take 2 to 8 business days depending on different locations. You will receive emails once we ship your order. Due to the COVID-19 pandemic, our delivery partners are experiencing a major surge in parcels. Your parcel may take longer than usual to arrive and we appreciate your understanding.
2. Where can I find the shipping updates?
You will receive updated shipping information via emails or SMS depending on your choice, and you are welcome to log into your account on our website to get the tracking number that you can check with our delivery partners.
3. How much does shipping cost?
We offer free metro shipping promotions when your order is over $85 Australia wide. For orders less than $85, a national flat rate of $9.95 will apply.
We currently do not offer international delivery.
4. Do you deliver on public holidays?
We do our best to process and deliver your order as long as the courier service is operating. Unfortunately, our courier partners do not operate on public holidays and it is recommended to arrange your order ahead of time.
1. Can I return my products?
We accept eligible returns or exchanges up to 14 days from your date of "delivered". To be eligible for a return or exchange, the items must be unused with the original package and in the same condition that you received it. If you received a damaged or faulty item, please send an email to firstname.lastname@example.org with your invoice and photos of the damaged items. We will work with you to resolve the matter promptly.